Privacy Policy
Effective date: October 14, 2026
Last updated: October 14, 2026
Knight Electronics, Inc. ("Knight Electronics," "we," "us," or "our") operates the Io Audio Technologies website at ioaudiotech.com (the "Site"). This Privacy Policy explains what personal information we collect, how we use and disclose it, and the rights and choices available to you, including under United States state privacy laws and the EU and UK General Data Protection Regulation ("GDPR").
For purposes of the GDPR, Knight Electronics, Inc. is the controller of your personal data. This Policy applies to information collected through the Site and through related communications with us (such as email). It does not apply to third-party websites, products, or services, including those of our distributors and dealers.
1. Information We Collect
Information you provide to us
- Contact form submissions: first and last name, email address, company, state, ZIP/postal code, and the content of your message.
- Warranty request form submissions: first and last name, email address, phone number, mailing address (street, city, state, and ZIP/postal code), where you purchased the product, the product part number, and a description of the problem.
- Newsletter sign-ups: email address and first and last name.
- Other communications: information you include when you email, call, or write to us, including warranty, product support, or dealer inquiries.
Information collected automatically
When you visit the Site, we and our service providers automatically collect certain information, including:
- Device and usage information: IP address, browser type and version, operating system, device type, referring URL, pages viewed, time spent on pages, links clicked, and dates and times of visits.
- Approximate location: general location (such as city, region, or country) derived from your IP address. We do not collect precise geolocation.
- Cookies and similar technologies: see Section 5.
Information from third parties
We may receive information about you from our authorized distributors, dealers, and business partners (for example, when a dealer forwards a product support request), and from publicly available sources.
Sensitive information
We do not intentionally collect sensitive personal information (such as government ID numbers, financial account information, precise geolocation, health information, or information about race, religion, or sexual orientation). Please do not submit sensitive information through the Site.
2. How We Use Your Information
We use personal information only for the following purposes:
- Information you submit through our forms is used only to respond to your request. We use contact form information to answer your inquiry; warranty request information to process your warranty claim, repair, replacement, or return; and newsletter sign-up information only to send you the quarterly updates you asked for. We do not use form information for any other purpose, and we do not add people who submit contact or warranty requests to our mailing list.
- Where needed to respond to your request, such as a warranty return, we may share the relevant details with the authorized distributor or dealer you purchased from.
- Information collected automatically when you visit the Site is used to operate, maintain, and secure the Site, to detect and prevent spam, fraud, and malicious activity, and, with your consent, to understand how the Site is used so we can improve it.
- Legal purposes: to comply with legal obligations and to establish, exercise, or defend legal claims.
Legal bases for processing (EEA/UK visitors)
If you are in the European Economic Area or the United Kingdom, we process your personal data on the following legal bases:
- Consent – for analytics cookies and our newsletter. You may withdraw consent at any time without affecting the lawfulness of prior processing.
- Performance of a contract or steps prior to a contract – to respond to product, warranty, and sales inquiries.
- Legitimate interests – to operate and secure the Site, prevent spam and fraud, and respond to general inquiries, where these interests are not overridden by your rights.
- Legal obligation – where processing is required to comply with applicable law.
3. How We Disclose Your Information
We disclose personal information only as described below:
- Service providers that process information on our behalf under contractual confidentiality and data protection obligations, such as website hosting, email delivery, analytics (Google Analytics), spam protection (Google reCAPTCHA), website security, and data backup providers.
- Authorized distributors and dealers, when needed to respond to your request for product information, sales, warranty, or support.
- Legal and safety purposes: to comply with law, regulation, legal process, or governmental request; to enforce our agreements; or to protect the rights, property, or safety of Knight Electronics, our customers, or others.
- Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business, in which case personal information may be transferred to the successor entity subject to this Policy.
- With your consent or at your direction.
We do not sell your personal information, and we do not share it for cross-context behavioral (targeted) advertising, as those terms are defined under applicable U.S. state privacy laws. We have not done so in the preceding 12 months.
4. Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this Policy, unless a longer period is required or permitted by law. In general:
- Inquiry and support records: up to 5 years after our last interaction with you, to support ongoing warranty and product-support needs.
- Newsletter subscription data: until you unsubscribe, after which we keep your email address on a suppression list so we do not contact you again.
- Analytics data: up to 14 months, as configured in Google Analytics.
- Security logs: generally up to 90 days.
When information is no longer needed, we delete or de-identify it.
5. Cookies and Similar Technologies
Cookies are small text files stored on your device. We use the following categories. For a full list of the cookies used on the Site, including their purposes and durations, see our Cookie Policy.
- Strictly necessary – enable core Site functions, security, and remembering your cookie preferences. These cannot be turned off. Examples: CookieYes consent cookies; DataDome bot-protection cookies.
- Functional and performance – enable features such as embedded YouTube videos and help them load reliably. Set only with your consent. Examples: YouTube player cookies.
- Analytics – help us understand how visitors use the Site so we can improve it. Set only with your consent. Examples: Google Analytics (_ga, _ga_<ID>).
- Advertisement – we do not use advertising cookies for our own marketing, but YouTube (Google) may set advertising cookies when you play an embedded video. Set only with your consent.
- Security / anti-spam – protect our forms from spam and abuse. Example: Google reCAPTCHA.
When you first visit the Site, a cookie banner lets you accept, reject, or customize non-essential cookies. You can change your choices at any time using the cookie settings option on the Site, and you can also block or delete cookies through your browser settings. Blocking some cookies may affect Site functionality.
Google Analytics and reCAPTCHA. Information collected by these tools is processed by Google under its Privacy Policy. You can opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on. reCAPTCHA use is subject to Google's Privacy Policy and Terms of Service.
Embedded videos and social media links. Some pages include embedded YouTube videos. These are blocked until you accept the relevant cookie categories; once you do, YouTube may set cookies and collect information about your viewing under Google's Privacy Policy. The Site also links to our pages on Facebook, Instagram, LinkedIn, and YouTube. We do not place those platforms' tracking pixels on the Site. If you click through to those platforms, their own privacy policies apply.
Global Privacy Control and Do Not Track. We honor Global Privacy Control (GPC) signals as a valid request to opt out of the sale or sharing of personal information and of targeted advertising where required by law. Because no uniform standard exists for browser "Do Not Track" signals, we do not respond to them separately.
6. Your Privacy Rights
All visitors
You may at any time:
- Unsubscribe from our newsletter using the link in any newsletter email or by contacting us;
- Manage cookies through our cookie banner or your browser; and
- Contact us to ask what information we hold about you or to request correction or deletion.
U.S. state privacy rights
Depending on your state of residence – including California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, Virginia, and other states with comparable laws – you may have the right to:
- Know / access the categories and specific pieces of personal information we have collected about you, the sources, the purposes, and the categories of third parties to whom we disclose it;
- Correct inaccurate personal information;
- Delete personal information we have collected from you;
- Data portability – receive a copy of your personal information in a portable, readily usable format;
- Opt out of the sale of personal information, targeted advertising, and profiling in furtherance of decisions that produce legal or similarly significant effects (we do not engage in these activities);
- Limit the use of sensitive personal information (we do not collect sensitive personal information); and
- Non-discrimination – we will not discriminate against you for exercising any of these rights.
Appeals. If we decline to take action on your request, you may appeal our decision by replying to our response or emailing us with the subject line "Privacy Request Appeal." We will respond within the time required by law. If you are not satisfied with the outcome of your appeal, you may contact your state Attorney General.
Authorized agents. You may use an authorized agent to submit a request on your behalf. We may require written proof of the agent's authority and may ask you to verify your identity directly.
Verification. To protect your information, we will verify your identity before fulfilling access, correction, or deletion requests, typically by matching information you provide with information we hold.
Response time. We will respond within 45 days of receiving a verifiable request. Where permitted by law, we may extend this period once by an additional 45 days, with notice to you.
California-specific disclosures
In the preceding 12 months, we have collected the following categories of personal information, as defined in the California Consumer Privacy Act (as amended by the CPRA): identifiers (name, email address, IP address); commercial information (products you inquire about); internet or other electronic network activity (browsing and interaction data); geolocation data (approximate location only); and professional information (company name). We collect these from the sources and use them for the purposes described in Sections 1 and 2, and disclose them for business purposes to the categories of recipients described in Section 3. We do not sell or share personal information, and we do not use or disclose sensitive personal information.
Shine the Light. California residents may request information about our disclosure of personal information to third parties for their own direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes.
EEA and UK rights (GDPR)
If you are in the EEA or UK, you have the right to:
- Access your personal data;
- Rectify inaccurate or incomplete data;
- Erase your data ("right to be forgotten");
- Restrict processing;
- Data portability;
- Object to processing based on legitimate interests, and to object at any time to direct marketing;
- Withdraw consent at any time, where processing is based on consent; and
- Lodge a complaint with your local data protection supervisory authority.
We will respond to GDPR requests within one month, which may be extended by up to two additional months for complex or numerous requests, with notice to you. We do not engage in automated decision-making that produces legal or similarly significant effects.
How to exercise your rights
Email info@knightelectronics.com with the subject line "Privacy Request," or write to us at the address in Section 11. Please describe your request and the state or country where you reside. Exercising your rights is free of charge, although we may charge a reasonable fee or decline requests that are manifestly unfounded or excessive, as permitted by law.
7. International Data Transfers
Knight Electronics is based in the United States, and the Site is hosted in the United States. If you access the Site from outside the United States, your information will be transferred to, stored, and processed in the United States and other countries where our service providers operate, which may have data protection laws different from those in your country.
For transfers of personal data from the EEA, UK, or Switzerland, we rely on appropriate safeguards, such as the European Commission's Standard Contractual Clauses (and the UK International Data Transfer Addendum), or the recipient's certification under the EU-U.S. Data Privacy Framework and its UK and Swiss extensions where applicable. You may contact us for more information about these safeguards.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted (HTTPS) connections, a web application firewall and security monitoring, access controls, and regular backups. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Children's Privacy
The Site is intended for a general audience and is not directed to children under 16. We do not knowingly collect personal information from children under 13 (or under 16 in the EEA and UK). If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Changes to This Privacy Policy
We may update this Policy from time to time. When we do, we will revise the "Last updated" date above and, if the changes are material, provide additional notice (such as a notice on the Site). We encourage you to review this Policy periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
Knight Electronics, Inc.
10557 Metric Drive
Dallas, Texas 75243
United States
Phone: 214-340-0265
Email: info@knightelectronics.com
12. Links to Other Websites
The Site may contain links to third-party websites, including social media platforms and distributor or dealer sites. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.